Privacy
First and foremost, Vicente Blends, LLC respects the privacy of its customers. We do not share your address, credit card information or email with anyone else. All customer information is strictly used to process orders and for our promotional correspondence to keep you informed in the most convenient, secure & efficient way possible. If you would like to be removed from any of our mailings, please contact us.
Customer Service Inquiries
Email Address: [email protected]
Phone Number: 888.253.8958
Address: 3000 W Valley Forge Circle, Suite 3800, King of Prussia, PA 19406, USA
Security
Vicente Blends, LLC protects all information by using a secure server. That means that your credit card number and address are encrypted so that it cannot be read as the information travels via the Internet. We have made it a priority to keep your information and shopping experience a safe one.
Sales Tax
Vicente Blends is required to collect and remit sales tax in the following states; Arizona, Arkansas, California, Connecticut, Colorado, District of Columbia, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Pennsylvania, Ohio, Oklahoma, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Remittance of any taxes on orders shipped outside of these states is the responsibility of the purchaser.
Payment
We accept Visa, MC, AMEX and Discover.
Shipping Policy
PLEASE NOTE: ALL SHIPMENTS WILL BE DELIVERED ADULT SIGNATURE REQUIRED
Utah and Hawaii
The State of Utah and the State of Hawaii prohibit the shipping of tobacco products to the state, therefore, Vicente Blends will not ship any tobacco products to the State of Utah or the State of Hawaii.
California
All purchasers to be over 21 years of age, California’s Senate Bill 39 requires us to:
- Confirm your delivery of tobacco products by telephone call after 5 PM (PT) the day prior to shipment
- Obtain the signature of a person 21 years of age or older before completing the delivery
Vicente Blends shall charge prevailing ground shipping rates via UPS as disclosed on the day of your order placement. Any customer requesting rush delivery, such as but not limited to, Next day, 2nd or 3rd day air shall pay any and all additional charges.
All merchandise, in order to ensure proper condition, is audited and inspected prior to leaving our facility. Should any item that is received damaged or lost during transit, please call us immediately. The outer packaging must be saved for UPS verification, otherwise we cannot guarantee that UPS will reimburse us for damages. We will reship all items as soon as possible and handle any claim with UPS for you.
How Long Does It Take After I Order?
Orders are processed during our business hours and shipped promptly the next business day unless it is on a Friday, then your order will not ship out until Tuesday morning since our shipping department is closed on Saturdays thru Mondays. Remember this includes holidays as well.*See the UPS transit map for approximate package arrival date.
Can I Change My Online Order?
Once an online order had been submitted, it cannot be changed online. However, Vicente Blends, LLC may be able to modify or cancel the order if the time between the submitted order and the packaging of the order is caught in time before it is shipped out. Contact us as soon as possible via email or phone immediately!
Credit Card Policies
We process Visa, MC, AMEX and Discover credit cards. We utilize AVS (address verification service) on all orders received and verify both the billing address and zip code. If either the address or the zip code do not match, we will attempt to verify the correct address via email/or phone. If we do not receive a response in a timely fashion, we reserve the right to cancel the order without further notice as a protection for ourselves and credit card holders.
Returns / Exchanges
Vicente Blends, LLC guarantees your complete satisfaction on every product we sell and want you, the customer, to be happy with your purchase(s). Should you find that something is not to your satisfaction, we ask that you call us and we will make the proper arrangements to remedy the situation. We will gladly refund any merchandise in its original packaging within 14 days of receipt of your order. If you need to return an item, please send INSURED via FedEx, UPS, or parcel post to our shipping address of: . Please notify us before returning any items. For damaged merchandise, please retain all packing material and contact us immediately at . We will promptly arrange for it replacement.
Online Policy For Individuals 21 Years Of Age And Older
This site is not directed to persons less than 21 years of age and no information should be submitted or posted at Vicente Blends, LLC online website by individuals less than 21 years of age. Sales of tobacco products to individuals under the legal minimum purchase age are illegal. , Vicente Blends, LLC makes every attempt to restrict sales of tobacco to individuals of 21 years of age. Certain personal information, provided by you, is used to confirm the minimum age requirements. Such information is not retained in our database therefore not compromising privacy.